Kids Helpline @ School

An early intervention and prevention program using video conferencing to increase students' mental health literacy and online safety.

  • Tier:
    • Tier 1: Positive Mental Health Promotion
    • Tier 2: Early Intervention and Cohort Specific Support
  • Type of intervention: Mental health literacy
  • Strength of evidence: Level 3: Foundational and emerging evidence for program
  • Geographic location: State-wide

Program description

Kids Helpline @ High School is an early intervention and prevention program using video conferencing to increase students' mental health literacy and help-seeking behaviours to promote their online safety.

The program is facilitated by qualified counsellors. Sessions are planned in collaboration with teachers, addressing a wide variety of topics including:

  • introduction to Kids Helpline & Help Seeking
  • apps & gaming
  • online safety
  • being a school leader
  • bullying and cyberbullying, being kind online
  • developing resilience
  • managing emotion
  • balancing your tech time
  • friendships
  • thinking about social media
  • safety
  • positive online footprints
  • peer pressure.

Intended outcomes

  • Increase students' mental health literacy, digital citizenship, and help-seeking behaviours
  • Promote online safety and general wellbeing

Program details

Target audience
  • Secondary school students - lower
  • Secondary school students - upper
  • Capacity building for secondary school staff
Program provideryourtown
Delivery modeOnline

Implementation considerations

  • Target population: Secondary school students.
  • Program adaptability: Sessions are individually tailored in collaboration with teachers (via pre-session consults) to accommodate individual cohort needs, including cultural and language considerations and subject matter adjustments.
  • Staffing: Time commitments for teachers include booking sessions and participating in one 30-minute pre-session consult per session. The sessions themselves run between 30 and 60 minutes, with both students and teachers present, so backfill is not required.
  • Training requirements: No training required. Schools will need to provide a working laptop with a webcam, video conferencing software (e.g. Microsoft Teams) and a projector to successfully implement the program.
  • Factors to consider: Sessions must include at least 3 students.
  • Australian context: This program has been developed and delivered in Australia.


Item cost


Detailed cost

Kids Helpline @ School sessions are free for primary schools and costed at $550 inc. GST for secondary schools, funded by the Bupa Foundation and supplemented by in-kind contributions from yourtown.